Frequently Asked Questions
Everything you need to know about your York Fitness journey, from delivery to equipment maintenance.
What is the standard delivery timeframe for heavy gym equipment?
Standard delivery for large items like treadmills and weight benches typically takes 5-7 business days. Smaller accessories are usually delivered within 2-3 business days via our express courier partners.
Does York Fitness equipment come with a manufacturer warranty?
Yes, all York Fitness products come with a standard warranty. Most strength equipment features a 12-month parts warranty, while specific premium cardio ranges may offer extended coverage on frames and motors.
Can I return a product if I change my mind?
We offer a 14-day return policy for unused items in their original packaging. Please note that for large fitness equipment, a restocking fee and return shipping costs may apply.
Do you offer assembly services for home gym setups?
We provide detailed assembly manuals and videos for all products. For customers who prefer professional setup, we can recommend third-party assembly experts in your local area at an additional cost.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Klarna and Afterpay to help you spread the cost of your home gym.
How do I maintain my York Fitness equipment to ensure longevity?
We recommend wiping down equipment after each use to prevent moisture buildup and checking bolts for tightness every 3-6 months. For treadmills, regular belt lubrication is essential for motor health.